Refunds and cancellations

Every Bliscent piece is made by hand after you order it, for you. That shapes how cancellations and returns work.

Cancelling an order

• Within 12 hours of ordering: cancel free, for a full refund. Email or call us with your order number.
• After 12 hours: we have usually started making your piece, so the order cannot be cancelled.

Returns

Because each piece is handmade to order, we do not accept returns for a change of mind. Small differences in colour, petal shape or finish from the photos are part of handmade work and are not defects.

Damaged in transit

If your order arrives damaged, we will remake it free or give you a full refund, whichever you prefer. To claim:

• Record a video while opening the parcel, showing the sealed box and the damage.
• Send it to us within 48 hours of delivery, with your order number, at orders@bliscent.co.in.

The same applies if you receive the wrong item or something is missing.

If we cannot deliver

If we cannot make or ship your order for any reason on our side, or the courier cannot reach your pincode, we refund the full amount including delivery.

How refunds are paid

Refunds go back to the original payment method (UPI, card or netbanking) through Razorpay. We start the refund within 2 working days of approving it; your bank usually takes 5 to 7 working days to show it.

Contact

Email orders@bliscent.co.in or call +91 79857 04883, Monday to Saturday.